Refund & Exchange Policy

Refund & Exchange Policy

At Charly Bryan, we are committed to providing high-quality products and exceptional service. Due to the unique nature of our collections and the effort we put into creating them, all sales are final. Please review the following terms carefully:

General Policy

  • No Refunds or Returns: We do not offer refunds or accept returns on any orders. This ensures we can continue to provide free shipping on many of our items while maintaining the exceptional quality you expect from us.
  • Exchanges: Exchanges are available only in limited circumstances and must be requested within 7 days of your purchase. To qualify:
    • The item must be unused, in its original condition, and in original packaging.
    • Exchanges may be approved for size adjustments. Please email charlybryanclothing@gmail.com with your order number and exchange request to confirm availability.
    • Important: Customers are responsible for all shipping costs associated with exchanges, including the return of the original item and delivery of the new item.

Custom-Made Items

  • Final Sale: All custom-made orders are final sale and are not eligible for returns or exchanges due to their personalized nature. We encourage you to double-check all details before placing your order.
  • Size Adjustments: If sizing adjustments are needed, please contact us directly at charlybryanclothing@gmail.com to explore possible solutions. Approval is subject to item availability and additional fees.

Additional Details

  • Limited Availability: Our collections often feature limited merchandise. If your desired exchange item is unavailable, we may offer a similar product.
  • Shipping Responsibility: Customers are responsible for all shipping costs for exchanges. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt of returned items.
  • Processing Time: Once approved, exchanges will be processed promptly, and you will receive confirmation via email. Delivery times may vary based on your location.