Refund policy
Last updated: September 10, 2026
Request a return or cancellation by signing in with the email used for your order. You can also email charlybryanclothing@gmail.com, including if an item is not available to select in your account.
Requests are reviewed under this policy. Eligible voluntary returns are resolved by exchange or store credit; refunds are provided when required by law. Submitting a request does not automatically issue a refund. Your statutory cancellation rights do not depend on our approval.
Many Charly Bryan garments are produced after you place your order. Please review the size guide, measurements, and product details before purchasing. If you need help choosing, contact us at charlybryanclothing@gmail.com.
Made-to-order and final-sale items
Items clearly identified as Made to Order — Final Sale or Final Sale on the product page before purchase are not eligible for change-of-mind returns, exchanges, or store credit. This includes choosing the wrong size or color when the correct item was supplied as described.
We will not treat an item as final sale simply because it was produced after you ordered it. The final-sale condition must have been disclosed before purchase. The protections for product problems and applicable consumer rights below still apply.
Exchanges and store credit
For items not identified as final sale, contact us within 14 days of delivery to request an exchange or store credit. Items must be unworn, unwashed, unaltered, and in their original condition with tags attached. Please include the original packaging where possible.
Contact us before sending a voluntary return so we can provide the correct return address and instructions. Send the item back within 14 days of receiving those instructions. Exchanges depend on availability; if a replacement is unavailable, we will offer store credit. Change-of-mind returns are not eligible for a refund to the original payment method unless required by law.
You are responsible for return shipping and any shipping for a voluntary exchange; we will confirm any exchange shipping charge before proceeding. Original shipping charges are not included in store credit. We do not charge a restocking fee. Credit is based on the amount paid for the returned item, including applicable tax.
Damaged, defective, or incorrect items
If your item arrives damaged, is defective, is incorrect, or materially differs from its description, contact us as soon as you discover the problem. Include your order number, a description of the issue, and photos if available.
We will provide the appropriate repair, replacement, or refund and cover necessary shipping costs, in accordance with your consumer rights. The final-sale restriction and 14-day voluntary return window do not limit these rights. You will not be required to accept store credit instead of a refund where a refund is legally owed.
Cancellations and order changes
Contact us as soon as possible if you need to cancel or change an order. We will cancel and refund an order if production has not started and it has not shipped. Once production begins, we cannot guarantee a cancellation or change, except where required by law. Applicable statutory cancellation rights remain available.
Shipping delays and missing orders
Production time is separate from carrier transit time. If we cannot ship within the promised timeframe, we will notify you, provide an updated estimate, and offer cancellation with a refund as required by law. If tracking shows a problem or your order does not arrive, contact us so we can investigate and arrange the appropriate resolution. Final sale does not remove your rights for undelivered orders.
Refunds
When a refund is due, it will be returned to your original payment method unless you agree otherwise. We will confirm the outcome by email and process it within the applicable legal deadline. Your bank or payment provider may take additional time to post the credit.
International orders and your consumer rights
Nothing in this policy limits rights that cannot be excluded under the consumer laws applicable to your purchase. Where those laws provide greater protection, they take precedence over our voluntary return terms.
EU and UK consumers: For eligible online purchases, you may notify us that you wish to cancel before delivery or within 14 days after receiving the goods, without giving a reason. If goods from one order arrive separately, the period starts after the last item is delivered. Return the goods within 14 days after giving notice. Emailing a clear cancellation statement is sufficient; you do not need to wait for our approval to exercise this right.
We will refund eligible payments, including standard outbound delivery charges when the entire order is cancelled, within 14 days of your cancellation notice. Where legally permitted, we may withhold the refund until we receive the goods or proof that they have been sent back, whichever occurs first. You pay the direct return shipping cost for a change-of-mind cancellation. We cover necessary return shipping for faulty, damaged, or incorrect goods.
The statutory cancellation exception for goods made to your specifications or clearly personalized applies only where the law permits. A standard design made after an order, or selected in a standard size or color, is not automatically exempt. You may inspect an eligible item as you would in a shop; our unworn and tags conditions do not restrict your statutory inspection rights.
Contact us
Email charlybryanclothing@gmail.com with your name, order number, the item involved, and whether you are requesting an exchange, store credit, cancellation, or help with a product problem. We will provide return instructions where needed.
Charly Bryan Clothing
7 Pauline Street
Randolph, MA 02368
United States
This version applies to orders placed after it was published. Earlier orders remain subject to the policy provided when the order was placed, together with applicable consumer rights.